Ask the Experts at LIST

    Beatrix Barafort
    Head of Unit    		 Alain Renault
    TIPA Project Leader    		 Stéphane Cortina
    R&D Engineer
    - ITIL Expert    		 Michel Picard
    R&D Engineer
    - ITIL Expert    		 Valérie Betry
    TIPA Master Trainer

    Want to ask a question to the TIPA development team on the TIPA framework or on TIPA for ITIL? Simply type your question and receive direct feedback from the experts. Please note that this page is for technical questions on the TIPA framework only. For other matters, feel free to contact us via email or LinkedIn (links on the right of your screen).

    For questions on how to get started with TIPA, contact the ITpreneurs team.

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    #29 TIPA classes in Africa — Alain 2015-12-04 10:58
    Quoting LUKEMON YUSSUF:
    Hence, do you run any class is Africa...?...West Africa to be precise...
    Kindly assist with the course/certification fees....and how to go about it...thanks.

    I kindly invite you to contact the ITpreneurs team for additional information related to courses/certification (link on top of the page).
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    #28 ITIL assessment in small organizations — Alain 2015-12-04 10:53
    Quoting Ali:
    would you please help me about ITIL implementing and assessing since you are an expert? I wish to offer a model for implementing and assessing in small or mid-size organizations from 0 to 100 with high assurance..

    We will be happy to help you as far as we can, sharing our knowledge on ITIL assessment. You can also ask your questions on the LinkedIn group as some of drug propecia our members are quite experienced using TIPA in small settings.
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    #27 TIPA for the lifestyle Spanish market — Alain 2015-12-04 10:50
    Quoting Rolando:
    is there a TIPA for ITIL in spanish version? and
    is there a TIPA for ITIL certification online in spanish language?

    We don't have a full translation in Spanish yet.
    However we plan to have a local native Spanish speaker trainer located in Mexico early next year to run TIPA courses in Spanish.
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    #26 MR. — LUKEMON YUSSUF 2015-12-01 19:09
    Hell,
    I will like to know if the TIPA will enable me to assist organizations to be ISO20000 certified...?
    Since, TIPA is more of ITIL Implementation procedures, doing the classroom training will be most effective....Hence, do you run any class is Africa...?...West Africa to be precise...
    Kindly assist with the course/certification fees....and how to go about it...thanks.
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    #25 ITIL — Ali 2015-10-05 06:41
    hi dear,
    I'm an IT master student and I wish to offer my postgraduate thesis on ITIL and previously passed foundation V3 course.
    I have read many articles and surveys about implementing ITIL but none of them is complete or unambiguous.would you please help me about ITIL implementing and assessing since you are an expert? I wish to offer a model for implementing and assessing in small or mid-size organizations from 0 to 100 with high assurance..
    thanks a lot:)
    Ali Abbasi
    IT Master Student
    Shiraz University
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    #24 Gestor de incidentes — Rolando 2015-09-25 22:59
    From Monterrey, Mexico

    is there a TIPA for ITIL in spanish version? and

    is there a TIPA for ITIL certification online in spanish language?

    Thanks for your attention
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    #23 SACM Asset Transition — Alain 2015-09-25 12:57
    Quoting YASHIK RAMMOHAN:
    I always had doubts on ITIL's Service validation and http://lcppm.org/viagra-online-no-perscription testing and Release and deployment management processes.
    Would you be kind enough to explain to me the logical sequence of the above 2 processes.

    I am sorry but this page is for technical questions related to TIPA only. There are many places on the web where you can ask questions related to ITIL itself.
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    #22 Class 3 toolbox — Alain 2015-09-25 11:39
    Quoting Rattan:
    Hello,
    How is the toolbox customized to conduct Class 3 assessment? Please direct me to any documentation that can answer this question.

    Each component of the toolbox has been reviewed to make it lighter and easier to use. In some cases a different version of a tool has been developed for Class 3. In other cases the Readme section of the tool explains how to use it in a Class3 context.
    All TIPA assessors who are up to date with their professional membership have access to the new version of the toolbox that contains these updates.
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    #21 Service Improvement plan Template — Alain 2015-09-25 11:29
    Quoting Anvesh:
    Need Service Improvement plan Template for use within my organisation.

    Sorry but we do not go that far.
    TIPA covers the assessment of processes. The assessment report contains recommendations for improving processes, but we do not provide templates for the processes themselves.
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    #20 SACM Asset Transition — YASHIK RAMMOHAN 2015-08-09 01:36
    Hi hello everyone,

    Got your contact after doing a google search.

    My Name is Yashik and i am currently working with Telstra. I always had doubts on ITIL's Service validation and testing and Release and deployment management processes.

    Would you be kind enough to explain to me the logical sequence of the above 2 processes.
    I want to know which comes 1st. Is it the www.intersoft.no Service validation and testing followed by Release and Deployment management.?

    I thought it is always Service validation and testing process comes 1st followed by Release and deployment
    management..

    Regards
    Yashik Rammohan
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    javpooper.com