White Papers

    ITIL® Implemented: Now What?

    Martin Andenmatten, TIPA Lead Assessor, Managing Director at Glenfis

    These days you can read a lot of criticism about ITIL® and how well, or badly it is the best site viaga sales in canida implemented. At the very least, ITIL® is just a framework which helps you and your organization drive the http://www.federimmobiliare.it/wp/best-online-levitra change towards a more customer-focused and service-oriented service provider. So ITIL® supports this with a huge number of guidelines, and should not be blamed for processes that are not well implemented. But, what is "well implemented" or "not well"? How can you find out? Get clear answers on what to improve?

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    TIPA Classes of Assessment

    Béatrix Barafort, Valérie Betry, Stéphane Cortina, Michel Picard, Alain Renault

    TIPA is an internationally-recognized framework for IT process assessment. TIPA’s adoption over the world is growing fast and there are more and more TIPA assessors certified and supplements more and more TIPA assessments performed.

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    More Articles...

    • Using TIPA to Assess and Improve ITSM Processes
    • Operational Excellence: Excellence in a Service-Oriented World
    • Operational Excellence: Transforming IT using TIPA Assessments to Drive Change
    • Business-Driven IT Transformation: The Business Value of buying cialis in the us Process Assessment
    • IT Transformation and the Importance of Continuous Assessment
    • The Benefits of Process Assessments and How to Do it Right
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