Steve Tremblay, President of Excelsa Technologies, ITIL® Master, DPSM, PMP, TIPA Lead Trainer

Many consultants are using COBIT to assess their IT processes. What difference do you make between COBIT and TIPA for ITIL? To answer the question, we’ve asked the expert, Steve Tremblay. As a Senior ITIL/ITSM Consultant, Steve Tremblay is one of our TIPA Lead Trainers and a Partner of ITpreneurs. He has also worked on the development of COBIT assessment

Alain Renault, Senior R&D Engineer, Public Center Henri Tudor Luxembourg

ITpreneurs caught up with Alain Renault, Senior R&D Engineer at Public Research Center Henri Tudor, to discuss how TIPA for ITIL is suitable for any organization starting an ITIL Implementation Project. In this short interview, Alain shares examples of TIPA benefits for an organization implementing ITIL and how TIPA can ensure great success in implementing ITIL in an organization.

Steve Tremblay, President of Excelsa Technologies, ITIL® Master, DPSM, PMP, TIPA Lead Trainer

TIPA promised a robust methodology for assessing ITIL process maturity. It is becoming an internationally recognized framework that offers an objective and vendor-neutral methodology based on ISO/IEC 15504. No matter the size of the organization, the use of TIPA directly contributes to ITSM process improvement.

Excelsa Technologies’s President, Steve Tremblay, delivered a session entitled, “Getting ITIL Process Maturity Done Right” at the ITSMF Australia event, which was held on August 7-9, 2013. He presented his views on how to better deal with ITSM transformation project in both good or tough times.

Alain Renault, Senior R&D EngineerPublic Center Henri TudorLuxembourg

“TIPA is based on the idea to apply the state of the art for process assessment (ISO 15504) to the state of the art for IT service management processes (ITIL). “

Today we have asked the Expert, Alain Renault, Senior R&D Engineer at Public Research Center Henri Tudor to answer three questions on “ How TIPA ^® can prepare for ISO20K audit”.